Q: How do I register for Frontsteps?
A: To register for Frontsteps, please send an email to your Community Manager with your preferred email address and cell phone number. Kindly include your name, community name, and address.
Q: What projects require Architectural Review?
A: Any changes to the exterior of your lot require review by the committee. This includes, but is not limited to, painting (color changes), decks, patios, structures, outdoor lighting, landscape changes, window replacement, siding replacement, etc.
Q: What do my HOA Dues cover?
A: The HOA dues cover all contracted and non-contracted expenses. This may include insurance, landscaping, amenities (pools, tennis courts, basketball courts, etc.), management, etc. Each year, the budget outlines proposed contracted services and budgeted figures for non-contracted expenses. While our goal is to adhere to the budget, unforeseen expenses may occasionally arise.
Q. How do I pay my HOA dues?
A. At Tried and True Community Management they provide multiple payment options:
– Pay directly from your Frontsteps account: You can conveniently pay using your credit card or by ACH transfer. Please note that there is a fee associated with this option.
– Visit www.triedandtruemanagement.com: On their website, click on “Pay My Dues” to make a payment. Please be aware that there is a fee for Credit Cards, Debit Cards, and ACH payments.
– Check payment through your bank: Depending on your banking options, you can send a check directly from your bank to us at no charge.
– Mail a check: You also have the option of sending your payment through the mail.
Q: Why does the HOA have a Reserve (savings) account?
A: The HOA Reserve account is essential to ensure sufficient funds are available for capital repairs and improvements. A Reserve Study is recommended by management companies to determine the necessary contributions from the operating account to the Reserve account. There is no fixed percentage as each community has unique amenities, structures, and requirements. A Reserve account is crucial for all Homeowner Associations.
Q: How can I receive a copy of our HOA documents?
A: You can access your HOA documents through the Frontsteps app. These may include the Declaration of Covenants and Restrictions, Bylaws, Articles, Rules and Regulations, and Architectural Standards. If you encounter any difficulties, please do not hesitate to reach out to your community manager.